Cisco Customer Collaboration architecture, including Cisco Unified Contact Center Enterprise, was utilized to provide intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI). The solution also integrates Outbound Dialer functions and Internet applications such as social media, e-mail and real-time chat consolidated in an all-in-one platform, thin-client collaborative desktops for agents and supervisors, and rapid deployment in distributed locations.